I .HOW TO BOOK A TOUR WITH Wati

Booking your holiday with Wati cannot be easier!  Follow our 3 simple steps:

Step 1: Browse our website www.wati.vn for tours, hotel, cruises and other serives
Should you find something that matches your interest, click Book This Tour Now button and fill the Tour Booking Forms. Can’t find something that fits your needs? Then click  or Tailor Made Tour or  Contact us form and click Confirm and Submit.

Then sit back! One of our travel experts will get back to you shortly with our customized package and most favorable offer!

Step 2: Reviewing/ Customizing our offer!
It’s your holiday so everything should be exactly what you want! We encourage your careful review of what we offer, letting us know what changes you would like to make. We’ll be more than happy to fine-tune the tour to fit best your interests, budget and time! This step may require several emails/call exchanges until perfect!

Step 3: Confirming/Paying/ Packing for the trip!
Once you are satisfied with the customized tour, please let us know and Wati  will need a few working hours to place reservations for all of the tour services. As soon as the availability and reservations of the services are confirmed, we will request a deposit.

Once your deposit is received by Wati, we will send you the Tour Voucher which confirms all the services of the tour and provides ground contact details and a guide for the final payment schedule.

And then you start counting down the day for your most fabulous trip!

Booking Amendment: Flexibility is our strongest point. You can amend your booking even after it is made. Just contact your sales person or contact us at sales@info.vn with your booking code. Our reservations team is glad to amend your booking with your preferable alternatives. Please kindly note that you will be responsible for any change of the final price caused by your amendment requests.

II. PAYMENT GUIDE

The Booking Terms and Conditions below govern the relationship between you and www.wati.vn Please read carefully and make sure you understand and accept our terms and conditions.

1. Deposit and balance payments:
A deposit which is equal to 20% of the total tour cost or 300 US Dollar per person joining tour is required at the time of booking, whichever greater (non – refundable). The full or final payment is required 20 days before departure for your Tour to Vietnam, Laos or Cambodia. If final payments are not received on time, Wati may cancel the reservation and invoke the cancellation fee.

Should the tour booked within 30 days to departure, full payment is required.

Except as otherwise agreed by Wati Vietnam, Client’s payment shall be executed by wire transfer, credit card or cash. For credit card, a bank transaction fee will be applied (normally 3.5% of the card holder). In cases where credit facilities have been agreed with the Client/ Agent, payment shall be executed by swift or telegraphic transfer to the appropriate Wati Vietnam’s bank account. Any bank charges levied by the sending bank relating to transfers to TransPacific Vietnam Co.,Ltd. must be paid by the Client/ Agent.

2. Bank fee & currency
Bank Surcharge: A processing charge of 3.5% will be added to the total amount due when using a Credit Card. Any charges levied by the sending institution related to other methods of payments must be paid by the Client/ Agent and may include the correspondent bank's fees as well.  

Currency: We accept US dollar as quoted for the tour, reference exchange rate for your currency, please refer to the EXCHANGE RATE CONVERTER

3.Payment Method
For your security, Wati Tours accepts three payment methods as below:

a. Bank Transfer:
For large payments we recommend Bank Transfers as the most secure transactions with the lowest fees. All bank transfers should be made to our bank account, details as follows:

        Bank Account Name:
        Bank Account No (USD):
        Account swift code:
        Name of Bank: Vietcombank 
        Bank swift code:
        Bank address: No. 198 Tran Quang Khai Str., Hanoi city, Vietnam

Important notes for those who make the payment through bank transfer:Please include your booking code on the transfer sheet when you are making wire transfer in the bank. After you have made the wire transfer in your bank, please make a copy of the transaction receipt or stub issued by the bank, write down your booking code on the copy and send us by email. Once we have received your payment fax, we will start to secure your booking.

Please note that it may take three working days for your payment to reach our account.

b.Visa or Master Card secures online CREDIT CARD payment via OnePay:
OnePay is a leading online payment and financial transaction processing company in Vietnam. Major credit cards such as Visa, MasterCard and American Express are accepted, and you will be charged a 3.5% transaction fee on the total amount for this service.

Wati Tours securely connects with OnePay Payment Gateway to accept Online Card Payment. All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (Merchant).

After you have received our Invoice Payment link, please check all information therein. If all the information is correct, please check the Terms and Conditions and click, I agree with Terms and Conditions, and click SEND. You will then be directed to OnePAY Payment Gateway to pay us online with Visa, MasterCard and American Express with following steps:

Fill in your Card information:
The URL (Uniform Resource Locator) will begin with https://onepay.vn
To make the payment fill in the information requested, then click “PAY”.

If you have input the correct card information but do not receive a transaction result from the payment gateway, or from us, please do not try to make another payment.  Please contact us to get the transaction result or order confirmation in this circumstance.

Please note: When either OnePay or Wati Tours has reason to believe that the payment you made was fraudulent, we reserve the right to hold your bookings and request another method of payment.

c. Cash payments:
Cash payments can be made for the final payment directly to Wati Tours via our company tour guide or sales staff. This is the best way to avoid any service fees charged by Western Union or Banks. Please contact us for details on when final payments in CASH are accepted on site.